Shipping & Returns

 

Shipping, Tracking & Delivery

Cromwell ships worldwide. Delivery of your goods can take up to 10 working days depending on destination, unless express shipping is selected.

You will receive a tracking number by email once your order has been fulfilled and shipped. This will enable you to track your order.  Please ensure you enter your contact and delivery details correctly, including your phone number, to ensure your order reaches you and so that we can contact you if necessary.

The responsibility for any custom duties, foreign taxes or other fees which may be imposed, reside with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

Returns & Exchanges 

We hope you love your new purchase. We pride ourselves on the quality of our product, however if you are unhappy with your accessory, requests for an exchange or return will be accepted within 7 days of the receipt of your purchase. Please read our product specs carefully as we don’t offer returns on accessories if you change your mind.

Please ensure you have contacted enquiries@cromwellstudio.com before sending any return items. Items approved for return must be received by us within 30 days of purchase. 

Returned items must be received by us before the exchange/refund is made. Items must be in their original condition, with the original packaging, dust bag, and tags still attached. Items must not have been worn, washed or altered in any way. Please take care when trying on garments.

For items other than faulty items, the cost of the original freight and the return postage remains the responsibility of the purchaser, and will not be reimbursed or refunded by Cromwell. 

Cromwell will incur reasonable shipping costs for faulty items and will advise the most appropriate method of return. We will not incur shipping costs or offer refunds on items which have been damaged due to mistreatment or wear and tear.

Once items have been received and proof of purchase supplied, you will either receive your new item (for exchanges), or a full refund (excluding original shipping cost).

Cromwell cannot be held liable for the loss of garments being returned, we recommend that you use a registered shipping method, so that you can track your order.

No refund or exchange is offered on sale items.

Please send us an email if you have any other questions or issues enquiries@cromwellstudio.com .

Cancellation

Cancellation by You

Cromwell aims to ship orders that same day (excluding weekends and public holidays). However, please allow up to 48 hours for processing time. If you contact us for a cancellation and the order has already shipped, we cannot cancel your order. However, if the order has not been shipped, Cromwell will happily cancel the order and refund you.

Cancellation by Cromwell

Cromwell reserves the right to cancel any order at any time. 

 

We would love to hear from you anytime! Drop us a line on enquiries@cromwellstudio.com